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REMOTE ACCESS TECH SUPPORT

REMOTE Tech support

Remote Access

As computers evolve, so do the problems that arise from time to time. Pyramid's Tech Support is increasing it's tools to help our customers when things just don't go quite right. Along with our phone and on site service, we have added a Remote Access program to our arsenal.

This program allows our tech staff to remote into your machine and work on the problem first hand. We have worked on this software to make sure the remote session is only started by you, and once we are finished and close the session, the software removes itself from your computer.

To run the program, Click the link for the technician you are working with, click on RUN and follow the tech's instructions over the phone.

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On the left side of the new window that opens, you will see the tech's Name. Double click on it and that will create the remote connection for the tech to use.

This will help us diagnose and try to repair the more difficult and troublesome issues that sometimes happen.