775-888-6013 | SUPPORT | 9-6 M-F Sat. 9-3 |RAS

A Change is in the works: Update 1/06/09

Our new backbone line is in and running strong. We will very soon be shutting off the old line. Those of you who are on DSL that have NOT had their IP numbers changed in your computer by our tech dept. MUST have them changed over so your internet will not go dead when the old line is terminated.

If you are not sure if you have been changed or not, or you know you haven't, it is imperative that you call our Tech Support team at 888-6013 as soon as possible.

To do a quick check of your number, click on this link..... www.whatismyip.com
When the page opens, it will give you your current IP address at the top of the screen.
IF the number you see starts with 206. or 208., then you have not been changed and need to call.

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Pyramid Will never put a cap on your usage

Unlike the growing trend amongst other providers, Pyramid will never limit your usage of your broadband. We have been working to increase our main feed so that our customers can take advantage of the growing internet technology like online TV, video rentals, streaming media and online gaming. "Capping" is monitoring your usage and when you reach their "cap", you are charged extra if you go over.

So if you're looking for an ISP that allows you to use your internet the way you want to, then you've come to the right place.

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Remote Access software

Pyramid.Net Tech Support is pleased to announce they have added a remote system to help with tech support issues. It’s a simple program that allows Pyramid.Net Tech Support the ability to remotely control a customer’s computer.  This is only with the customer's permission and only when the customer initiates the connection. It allows the technician to see what the customer is seeing and fix problems in many cases. Once the technician is finished, the connection is closed and the program removes itself from the customer's computer. This will greatly aid in improving Pyramid.Net's customer support and in many cases replace the need for an on-site visit from a field tech.

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VOIP Systems ready

We have finished the testing on our new VOIP systems and they are now available for our customers.  Please go to the "services" tab above and click on VOIP under the menu for more information or contact us at the office for billing/availability for your location. We would like to thank our customers who helped with the testing phase.

Internet phones and your DSL-important

This is a reminder that your DSL services REQUIRE an ATT hardline phone line into your house. Switching over to these new phone systems like Charter, Vonage, Verizon VOIP, and Echelon will terminate the data line needed for your DSL to function. We have seen a growing number of customers lately who have been given incorrect information in order to get you to change your phone service, only to find their DSL connection suddenly terminated. After which it can take weeks to get the circuit rebuilt. So if you are considering ANY change in your phone provider and have a DSL line, please give our tech support a call first to check if it will work with your internet connection.

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Hi folks, this is Pyramid.Net's brand new look and feel for our web site.  There is a lot of construction going on so please wear a hard hat.

Please feel free to look around, be aware there are many things still not working but that should change over the next few days.  To return to our old web site just click the More Info button below.

MORE INFO

1. Pyramid Net has gone Electric! Check here for news on our new all electric service vehicle.

   MORE INFO

2. We have added a PayPal link in our billing page to make it easier for customers to pay their bill. Just click on the "Billing/Paypal" button at the top left to go to the page.

   MORE INFO

3. With the cost of equipment going up we are forced to have to charge $30 for replacement DSL modems. As always, the initial modem and installation is still free. This is only for a replacement should one be needed.